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news

Skyzer Upgrades Melbourne Plant Ahead of Schedule
13-Mar-2017

After only 18 months of operating in Melbourne, Skyzer is already moving to upgraded facilities...

Skyzer Invests Heavily in Sydney Expansion
25-Oct-2016

Signalling continued strong growth in it's Sydney operations, Skyzer has announced the completio..

Systems Online for Logistics Support
06-Apr-2016

Responding to increasing customer demand for more advanced warehousing and logistics support, Sk..

New Melbourne Facility Launches
25-Apr-2015

Skyzer celebrated the successful opening of its first Melbourne-based plant this week, and commi..





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Renew

Innovation is vital to maintain your competitive edge. As your products mature you need to be able to refurbish your current stock to appear as new again, or upgrade with latest hardware and software features.

And sadly things don't always go as expected with products. If a product liability issue arises, you need to be able to manage the legal and regulatory obligations, and minimise potential damage to your reputation from adverse publicity and media scrutiny. It is crucial to have a well defined plan in place that can be quickly actioned.

We can be your dedicated partner in the event of a product recall or if you have refurbishment requirements. We have a standard strategy in place, which will be tailored to your unexpected demands. This strategy includes:
  • Direct RMA processing from your customers
  • Serial number tracking
  • Managing swap stock pool
  • Cosmetic upgrades
  • Adding accessories
  • Logistics – inbound/return
  • Spare parts management/procurement
  • (Re)packaging
  • QA Processing
  • Sample testing
  • Equipment repair
  • Detailed fault category reporting
  • Software loading, development and upgrades

Contact us today to find a solution to suit your business requirements.


Scenario

Project Requirements:

The client's field equipment fleet was ageing and needing a firmware upgrade to meet new regulatory requirements. It was suspected that some units might also be in need of repair.

Solution Skyzer:

Skyzer co-ordinated with the client's logistics services provider to arrange the staged retrievel of equipment from the field.

As the equipment reached the Skyzer facility, it was loaded with the client's self-diagnostic firmware and put a thorough functional test.

Any faults were repaired as they were identified, and each unit was fully refurbished with new outer mouldings and switch membranes. The latest firmware was loaded and each unit securely packaged for return to the field.

Skyzer provided detailed reporting to the client on the incidence and nature of faults, which helped identify future product reliability refinements.

The client saw an increased level of product satisfaction amongst its customers due to the improved reliability, appearance and firmware functionality delivered by the renewal programme.



 

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