1 Produce

Everything needed to get your product ready for use. We can carry out turnkey production or any combination of preparation services, including:

• Component level rework of newly manufactured devices,
• Final assembly, calibration and testing,
• Conformal coating of PCB’s and potting of subassemblies
• Secure firmware loading and encryption key injection
• Configuration and QC checking
• Kitting and packaging
• Customs clearance and inventory management

2 Deploy

Free up your internal resources by having us receive your stock directly from your suppliers, track your inventory in real-time, and manage the fulfilment of outbound orders.

We can manage one-off project rollouts on your behalf, or take on your business-as-usual order preparation and despatch operations. Save money by having us optimise your parcel delivery service options. Whether our customers need their orders sent within Australia or anywhere else in the world, we deliver.

We can even integrate with your IT platform to provide secure and fast order placement, fulfilment and tracking.

3 Maintain

Every great product needs great after sales service. We provide a range of technical repair services, ranging from complete product swap to module level and component level repair for both in and out of warranty equipment. We can carry out triage/screening tests of your returns.

Our technical team work in our ESD-equipped workshops to deliver through-hole and fine pitch surface-mount rework, automated BGA rework of subassemblies, functional testing and diagnosis.

We can test-and-tag returned products, cables and power supplies. We can also provide full swap-out logistics support, RMA administration and spares pool management.

4 Renew

Our refurbishment services help you increase customer satisfaction by giving existing equipment a facelift, before they’re redeployed as swap-outs.

We can also increase the mean-time-between-failure of your devices by carrying out mandatory replacements of critical components.

Another way that our refurbishment services can maximise your return on investment is by supporting the resale of equipment into secondary markets, by giving them an as-new appearance.

We can complement our device refurbishment services with recovery and processing of cables and power supplies, and re-kitting into new packaging.

5 Reclaim

Many of our customers are striving to meet their corporate social responsibility and environmental sustainability goals by minimising their impact on the environment through recycling of their retired, irreparable or obsolete products. We help support these efforts by stripping products into their material parts, and arranging traceable recycling.

Other customers need to make sure that their retired or scrapped products don’t end up in the wrong hands, and insist on secure destruction of this stock. In cases where spare parts are scarce, we can also salvage parts from a pool of devices to use for ongoing refurbishment and repair work.